Can you spice up the soup of sameness?
Casino platforms have a tendency to be boringly similar. We believe in making platforms and products that stand out. For that, it takes people who stand out. Do you have the raw talent needed to excite and sell products and features that enhance the gaming experience? Right now we are looking for an account manager focused on Italy who wants to join us in our fight against industry monotony.
About the role.
RAW is looking for an Italian Account Manager to join at the start of what will be an industry leading business. You will be a part of one of the most exciting new gaming businesses with one of the most exciting studios to appear in years. You will be highly motivated and experienced with a desire to achieve success managing operators and partners to maximise profits.
This is a unique opportunity to be a part of an elite team working with industry leading management. The company creates unique and innovative content and you will have a direct impact on the success of the business, its studio and its products.
You will be experienced in all aspects of gaming account management. Highly motivated, a team player, excellent customer skills and a proven track record as well as a thirst to work side-by-side with the team developing some of the world’s greatest games.
- Build relationships, rapport and retention with customers.
- Develop strong relationships with customers, connecting with key business executives and stakeholders.
- Drive customer performance and revenue growth by making strategic recommendations.
- Develop positive relationships with internal colleagues, support teams and management.
- Have a continuous improvement mindset in terms of customer satisfaction, support processes, metrics, KPI’s and the user experience.
- Manage the process following game certification through the AMMS governmental process to launch.
- Deliver KPIs, Metrics, status reports to management
- Bring a continuous improvement mindset in terms of customer satisfaction and support.
- Liaise between customers and cross-functional internal teams, ensure timely and successful delivery of solutions according to customer needs and improve the entire customer experience.
- Managing customer requests and needs.
- Share knowledge in the teams and help contribute to an open and creative work environment
- 3+ years of account management with detailed knowledge of the Italian online gaming market.
- A background and genuine passion for all aspects of the industry and the ability to communicate that excitement and engagement to others.
- High attention to detail and precision in delivery while balancing multiple priorities.
- Capacity to learn quickly and adapt to changing priorities and ability to adapt to changing priorities.
- Proficiency in MS Office suite, multi-channel contact centre software
- High level of integrity, strong analysis, and decision-making skills with an understanding of regulatory challenges.
- Must have internal drive, and seen as a doer while being a positive team-player
- A passion for great games and pushing boundaries
- Fluent in Italian and English
- Placement: Based in Italy, Spain (Malaga) or Malta (remote work for a period is possible)
- Desired Start: October 2022 or sooner
Join in our fight against industry monotony.
If this sounds like you, please apply to [email protected] with the subject “Account Manager Italy”. Please include your CV and a cover letter describing why you are the perfect candidate.